Refund policy

At FINERY FLEUR, Customer satisfaction is our top priority. A happy customer is the foundation of our business, and we strive to ensure that every purchase brings you joy. Your loyalty means everything to us

Returns

• Eligibility: Items must be returned within 14 days of the delivery date.
• Condition: Items must be unworn, unwashed, and in their original condition with tags attached.
  Must be free of body odor, perfumes, deodorant, makeup-stains, Tan marks, glitter,

• Non-Returnable Items: sale items, Final Sale.

For hygiene purposes any body suits or undergarments are Not Refundable

• Refunds: Refunds will be issued to the original form of payment once the return is processed.

If the items returned to us DO NOT meet our requirements, we have the right to reject your return request, and you WILL NOT BE refunded.

From there you will be given the option for the item to be shipped back to you, with shipping cost at your expense.

Exchanges

• Eligibility: Exchanges are only allowed for same item in a different size and must be initiated within 14 days of receiving your order
PROCESS: Please contact us to confirm size availability and to arrange your exchange

IF YOU RECEIVE AN INCORRECT ITEM OR FAULTY ITEM, PLEASE CONTACT US WITHIN 24 HRS OF RECEIVING YOUR ORDER

RETURN SHIPPING COST: responsibility of the customer, excluding cases in which products are confirmed to be faulty by us.